Certification PX

Certification objective

Thanks to technological advancements and the direct influence they have been proven to have on the major important business metrics such as eNPS, NPS, talent acquisition, turnover reduction, sales, and profitability, human resources has become a critical strategic sector for the success of any organization.

This certification course seeks to impart the approaches and frameworks now employed by those organizations that enjoy exceptional achievements as a consequence of their top-notch practices and solid people experience strategies.

In order to disseminate methods and foster an ongoing flow of learning and innovation, we also want to create an HR networking ecosystem.

We will use a methodological approach with which you will experience the integration between the key concepts with the practice applied to a case, and thus, once the certification course is complete, you will have the necessary tools and knowledge to design and implement a PX project in your organization.

What they say on Linkedin

We gained knowledge about data management and decision-making techniques.

This course provided a theoretical and hands-on approach to designing and implementing an outstanding people experience strategy. In order to create experiences that have a positive influence on all important business indicators, we learned how to manage and use data for decision making as well as integrate the scientific approach with state-of-the-art agile methodology.

Gabriela Loscar

People Experience Leader at Aerolíneas Argentinas

What does the content look like?

We co-created this course so that you can design and implement a world-class People Experience strategy to positively impact all key business indicators, turning HR into a key area for the success of your organization.

MODULE 1

Customer Experience (CX): at the origin of the People Experience (PX) framework.

In this module, we will start the PX journey as a Change Culture Management experience. We will explain to you the comparison between CX and PX in order to understand how they complement each other with regard to the current and future needs in both areas.

MODULE 2

Agile & Data Science for People Experience: Strengthening the strategic view of HR.

This module will teach you how to use agile tools (Scrum, Design Thinking, and Lean) for PX management. Similarly, we will reinforce it with data-driven content, which is a crucial component for controlling the experience of collaborators while bringing value and innovation. We will discuss success stories by utilizing dashboards and hypothesis (ROI) to assess talent strategy based on fundamental indicators.

MODULE 3

People Experience Design: Designing a World-Class Experience

In this module we will work on the construction and design of the People Journey Map and Personas. We will accomplish it via hands-on experience with real-world scenarios, defining the stages of interaction and applying measures to learn about the perceptions of individuals involved.MODULE 4

MODULE 4

Internal Communication and Employer Branding at the service of PX: New Paths.

In this module, we will focus on the current influence of communication, which trend priorities to build the employer brand and internal communication, as applied to real-world business and management scenarios, as well as address the significance of collaborative platforms in hybrid model management.

The teachers

A team of knowledgeable and dedicated experts on a mission to elevate HR, businesses, and their people to new heights.